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Privacy Policy

Effective Date:1/01/2024

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At Entering Wellness Mental Health, LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.enteringwellness.com and use our mental health services.

 

By using our website and services, you consent to the practices described in this policy.

 

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1. Information We Collect

We may collect several types of information from and about users of our Site or services, including:

  1. Personal Information: Such as your name, email address, phone number (including mobile number), mailing address, and any other information you voluntarily provide.

  2. Health-Related Information: If you are using our mental health services or scheduling appointments, we may collect information relating to your health or treatment preferences, subject to applicable laws (including HIPAA).

  3. Usage Data: Information about how you access and use our Site, such as IP address, browser type, and browsing history, collected through cookies, log files, and similar technologies.

2. How We Use Your Information

We use your information for a variety of legitimate business purposes, including:

  • Service Provision: To provide mental health services, schedule and confirm appointments, and communicate with you about your care.

  • Customer Support: To respond to inquiries, provide support, and address your questions or concerns.

  • SMS Notifications: To send you text messages (SMS) regarding appointment reminders, client support, or service updates (see Section 8 below for more details).

  • Site Operations: To monitor and improve our Site’s functionality, user experience, and security.

  • Legal Requirements: To comply with applicable laws, regulations, or legal obligations, and to enforce our terms and conditions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

  • Service Providers: We may share data with trusted vendors or service providers who help us operate our Site, conduct our business, or provide services on our behalf. These providers are contractually required to keep your information confidential and use it only for the services they perform for us.

  • Legal Obligations: We may disclose information if required to do so by law or in good faith belief that such disclosure is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users or the public, or (iv) protect against legal liability.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., certain healthcare records). Once those purposes have been fulfilled, or legal retention periods expire, we securely delete or anonymize your data.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. You may disable cookies in your browser settings, but doing so could affect certain features and functionality of the Site.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or as defined by local law). We do not knowingly collect personal information from children without parental consent. If you become aware that a child under 13 has provided us with personal information, please contact us so we can remove it.

7. Data Security

We implement a variety of security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use secure protocols (e.g., HTTPS/TLS) to encrypt data during transmission.

  • Access Controls: Only authorized personnel have access to personal information, and they are required to uphold strict confidentiality.

  • Regular Audits: We periodically review our data collection, storage, and processing practices to ensure they remain secure and compliant with applicable laws.

Despite our efforts, no security measure is perfect, and we cannot guarantee absolute security.

8. Mobile/SMS Data

When you choose to receive SMS notifications from Entering Wellness Mental Health, LLC, we collect and use your mobile number (“Mobile Information”) to provide appointment reminders, customer support messages, and other non-marketing texts you have opted into.

  1. Consent: By providing your mobile number and opting in (e.g., via our web form, texting a keyword, or verbally consenting), you agree to receive text messages in accordance with this Privacy Policy.

  2. No Third-Party Marketing: We do not share your Mobile Information with any third parties for marketing or advertising purposes.

  3. Data Security: Mobile Information is secured using the same measures described in Section 7 (e.g., encryption, access controls).

  4. Opt-Out: You can opt out of SMS messages at any time by replying “STOP” to any message we send you, or by contacting us directly.

  5. Message Frequency: The number of messages we send per month may vary based on your needs and preferences.

  6. Message and Data Rates: Standard message and data rates may apply based on your phone carrier and plan.

9. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  • Access/Rectification: The right to access or correct your personal data.

  • Deletion: The right to request deletion of your personal data, subject to legal or contractual obligations.

  • Opt-Out: The right to opt out of certain communications, including SMS messages and email marketing (where applicable).

To exercise these rights, please contact us using the information below.

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review the privacy policies of each site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our Site or services after any changes indicates your acceptance of the updated policy.

 

12. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

 

Entering Wellness Mental Health, LLC

Phone: (214) 897-3565

Email: info@enteringwellness.com

Address: 10100 North Central Expressway Suite 595

Dallas, Texas 75231

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